Last modified: May 25, 2018
What this policy covers
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.
This policy also explains your choices about how we collect, process, transfer, store, share, and use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
Where we provide the Services under contract with an organization (e.g., your employer, university, trade association, grant-maker, etc.), that organization controls the information processed by the Services. For more information, please see Notice to End Users below.
What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Information you provide to us
We collect information about you when you input it into the Services or otherwise provide it directly to us.
The table at Annex I sets out the categories of personal information you provide to us and that we receive from other sources and how we use that information. The table also lists the legal basis which we rely on to process the personal information and information as to how we determine applicable retention periods.
Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for, or, with some organizational clients, make purchases through the Services. For example, you provide your name, email address, and phone number (collectively, “personal information”). You also have the option of adding a display name, profile photo, gallery photos, job title, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
Content you provide through our Services: The Services include where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include: your profile page content, your requests for sessions from subject matter experts on any of our clients’ programs, the messages you exchange via our email notifications through SendGrid, your overall engagement with subject matter experts on your organization’s program that is housed in your organization’s administrative console, including any and all reports housed in the administrative console, and any feedback you provide to us. Content also includes any links you upload to the Services, including links to Facebook, Twitter, LinkedIn, YouTube and Vimeo.
Content you provide through our websites: The Services also include our websites owned or operated by us (for example, PivotPlanet).
Information you provide through our support channels: The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with the Services. Whether you designate yourself as a technical contact, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Payment Information: We collect certain payment and billing information when you register for and request certain paid Services (for example, PivotPlanet). You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
The table at Annex I sets out the categories of personal information we collect about you automatically and how we use that information. The table also lists the legal basis which we rely on to process the personal information and information as to how we determine applicable retention periods.
Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; frequently used search terms; and how you interact with others on the Services. We also collect information about the people with whom you engage and how you engage with them, like with whom you book sessions, how you communicate with them outside of our Services (phone, videoconference or in person), etc.
Information we receive from other sources
We receive information about you from other Service users, from third-party services, and from our business and channel partners.
Revere Software Partners: At times, we may work with a network of partnerswho provide consulting, implementation, training and other services around our Services. Some of these partners also help us to market and promote our Services and generate leads for us.
Other Partners: We may receive information about you and your activities on and off the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with our Services and online advertisements.
How we use information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use the name and picture you provide in your account to identify you to other Service users. For example, we may use your stated job title and activity to return search results we think are relevant to your skill sets, and vice versa. We also use information about you to connect you with other user seeking your subject matter expertise.
For research and development: We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. For example, we automatically analyze and aggregate frequently used search terms to improve the accuracy and relevance of suggested topics that populate when you use the search feature. In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users, with their knowledge, before rolling the feature out to all users.
To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We send you email notifications when you or others interact with you on the Services, for example, when you have requested a session with a subject matter expert. These communications are part of the Services and, in most cases, you cannot opt out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings.
To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send communications that may be of specific interest to you, including by email and by displaying Revere Software ads on other companies' websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. You can control whether you receive these communications as described below under "Opt-out of communications."
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
· We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;
· It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
· You give us consent to do so for a specific purpose; or
· We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g., your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
How we share information we collect
We provide knowledge-sharing, flash-mentoring and networking Services. This means sharing information through the Services and with certain third parties (e.g., your employer, university, grant-maker, etc.). We share information we collect about you in the ways discussed below, including in connection with possible business transfers, but we are not in the business of selling information about you to advertisers or other third parties.
Sharing with other Service users
When you use the Services, we share certain information about you with other Service users.
For collaboration: You can create content, which may contain information about you, and grant permission to others to see, share, edit and copy that content based on settings you or your administrator (if applicable) select. Some of the features of the Services display some or all of your profile information to other Service users when you share or interact with specific content. For example, if you are a subject matter expert on one of our clients’ programs, we display your name, profile picture, the profile text you created and, if applicable, any review and ratings from your past sessions with other users of the Services. Please be aware that some aspects of the Services can be publicly viewed and indexed by and returned in search results of search engines. You can confirm whether certain Service properties are publicly visible by contacting your relevant administrator.
Managed accounts and administrators
If you register or access the Services using an email address with a domain that is owned by your organization (e.g., your employer, university, trade association, grant-maker, etc.), and such organization wishes to establish an account or site, certain information about you including your name, profile picture, contact info, content and past use of your account may become accessible to that organization’s administrator and other Service users sharing the same domain. If you are an administrator for a particular site or group of users within the Services, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Revere Software Partners: We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
Social Media Widgets: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Revere Software, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
How we store and secure information we collect
We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data.All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Managed accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account. For more information, see "Managed accounts and administrators" above.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Revere Software account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the following rights in respect of your personal information that we hold:
· To request a copy of your information;
· To object to our use of your information (including for marketing purposes)
· Of access and portability;
· To rectification of your personal information without undue delay where that information is inaccurate or incomplete;
· To restrict the processing undertaken by us in certain circumstances,such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information
· To request the deletion or restriction of your information, and
· To request your information in a structured, electronic format.
Below, we describe the tools and processes for making these requests. Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Us section below to request assistance.
Access and update your information: Our Services give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account and search for content containing information about you using key word searches in the Service. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.
Deactivate your account: If you no longer wish to use our Services, please contact your administrator or Revere Software support. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see below.
Delete your information: Our Services give you the ability to delete certain information about you from within the Service. For example, you can remove content that contains information about you using the key word search and editing tools associated with that content, and you can remove certain profile information within your profile settings. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable).
Opt out of communications
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.
Turn off Cookie Controls: Relevant browser-based cookie controls are described in our Cookies & Tracking Notice.
Send "Do Not Track" Signals: Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information.
How we transfer information we collect internationally
We collect information globally and primarily store that information in the United States. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
Other important privacy information
Notice to End Users
Our Services are primarily intended for use by organizations (e.g., your employer, university, trade association, grant-maker, etc.). Where the Services are made available to you through an organization, that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.
Administrators are able to:
· require you to reset your account password;
· restrict, suspend or terminate your access to the Services;
· access information in and about your account; and
· access or retain information stored as part of your account.
In some cases, administrators can also:
· restrict, suspend or terminate your account access;
· change the email address and/or password associated with your account;
· change your information, including profile information;
· restrict your ability to edit, restrict, modify or delete information
Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g., your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens.
Please contact your organization or refer to your administrator’s organizational policies for more information.
Our policy toward children
The Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Your information is controlled by Revere Software, Inc. If you have questions or concerns about how your information is handled, please direct your inquiry to:
Revere Software Inc.
P.O. Box 202215
Denver, CO 80220
|PERSONAL INFORMATION WE COLLECT|
|Category of Personal Information||How We Use It||Legal Basis for the Processing|
|Contact information and basic personal details. Such as your name, phone number, address, location, IP address, and e-mail address.||We use this information to communicate with you, including sending statements, news, alerts and marketing communications. We use this information to deal with inquiries and other requests made by or about you, including customer service issues, relating to the Service. We use this information to operate, maintain and provide to you the features and functionality of the Service.||The processing is necessary for our legitimate interests, namely for marketing purposes, and for communicating with you effectively and responding to your inquiries. The processing is necessary for the performance of a contract (namely our service agreements with our clients, and our Terms of Service with you).|
|Correspondence and comments. When you contact us directly, e.g., by email, phone, mail, or when you interact with customer service, we will record your comments and opinions.||To address your questions, issues and concerns and resolve your customer service issues.||The processing is necessary for our legitimate interests, namely communicating with you effectively for the purposes of resolving your issues.|
|Payment information. Details such as your credit card or other financial information.||We use this information to facilitate payment for use of the Service.||The processing facilitating payment is necessary for the performance of our contract with you (namely our Terms of Service).|
|All Personal Information set out above||We will use all the personal information we collect to operate, maintain and provide to you the features and functionality of the Service, to monitor and improve the Service, our website and business, for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to keep the site safe and secure and to help us develop new products and services.||The processing is necessary for our legitimate interest, namely to administer and improve the Service, our business and develop new services.|
|PERSONAL INFORMATION COLLECTED AUTOMATICALLY|
|Information about how you access and use the Service. For example, the website from which you came and the website to which you are going when you leave our website, how frequently you access the Service, the time you access the Service and how long you use it for, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, and other actions you take on the Service. We also gather information, which may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.||We use this information to: (i) conduct market analysis, monitor the Service and how it is used in order to and improve our business and help us develop new products and services; and (ii) Generate marketing leads and determine news, alerts and other products and services that may be of interest to you for marketing purposes.||The processing is necessary for our legitimate interests, namely: to conduct relevant analysis to improve the Service generally and for marketing purposes.|
|Information about your device. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to the Service. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the Service through the device, your Internet service provider or mobile network, your IP address.||We use this information to: (i) enable the Service to be presented to you on your device; and (ii) operate, maintain and provide to you the features and functionality of the Service. We use this information to monitor and improve the Service and business, and to help us develop new products and services.||The processing is necessary for the performance of a contract and (namely our Terms of Service). The processing is necessary for our legitimate interests, namely: to tailor the Service to the user and to improve the Service generally.|